Back to SubStop

Privacy Policy

Last updated: January 29, 2026

1. Introduction

NP Global Technologies, Inc. ("Company," "we," "us," or "our"), a Florida corporation, operates SubStop ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy. SubStop is built with a "privacy-first" approach — we collect only what we need and never sell your data.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Subscription Data: Information about subscriptions you manually enter (service names, prices, billing cycles, renewal dates)
  • Phone Number: If you opt-in to SMS reminders (Pro/Ultimate plans)
  • Payment Information: Processed securely by Stripe; we do not store your credit card details

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, and general interaction with the Service
  • Device Information: Browser type, operating system, and device type
  • Log Data: IP address, access times, and referring URLs

2.3 Bank Statement Scanning (Optional)

If you choose to use our AI-powered bank statement scanning feature:

  • Uploaded files are processed solely to extract subscription information
  • Files are automatically deleted immediately after processing
  • We do not store, retain, or have ongoing access to your financial documents
  • Extracted subscription data (service names, amounts) is stored in your account

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Send you subscription renewal reminders via email and/or SMS
  • Process payments and manage your subscription
  • Respond to your inquiries and provide customer support
  • Send important notices about your account or changes to our terms
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or fraud

4. SMS Text Messaging

If you choose to enable SMS reminders (available on Pro and Ultimate plans):

4.1 Phone Number Collection

We collect your phone number only when you explicitly opt-in to SMS reminders by entering and verifying your phone number in your account settings. Phone verification requires you to enter a 6-digit code sent to your phone, ensuring you consent to receiving messages.

4.2 How We Use Your Phone Number

Your phone number is used solely to send you subscription renewal reminder messages. We do not sell, share, or use your phone number for marketing purposes or share it with third parties except for Twilio, our SMS delivery provider.

4.3 Message Content and Frequency

  • Messages contain only subscription renewal reminders (service name, amount, renewal date)
  • Frequency varies based on your settings (up to 4 messages per subscription per month)
  • We do not send promotional or marketing messages via SMS
  • Message and data rates may apply

4.4 Opting Out

You can stop receiving SMS messages at any time by:

Reply HELP for assistance or contact support@substop.io.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate (e.g., Stripe for payments, Resend for emails, Twilio for SMS)
  • Legal Requirements: If required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you with the Service
  • Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

8. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing emails or disable SMS notifications
  • Data Portability: Export your subscription data (CSV export available on Pro plans)

To exercise these rights, please contact us at support@substop.io or use the settings in your account dashboard.

9. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies or sell data to advertisers.

We may use privacy-respecting analytics to understand how users interact with the Service.

10. Third-Party Services

Our Service integrates with the following third-party providers:

  • Supabase: Database and authentication
  • Stripe: Payment processing
  • Resend: Email delivery
  • Twilio: SMS delivery

These providers have their own privacy policies governing their use of your information.

11. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. International Users

The Service is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information.

We do not sell personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

NP Global Technologies, Inc.
Email: support@substop.io